House-Hasson Hardware Company SMS Privacy Notice :: Effective Date: 11/26/25
This SMS Privacy Notice describes how House-Hasson Hardware collects, uses, and protects information related to our SMS/text messaging program.
1. Information We Collect
When you enroll in the SMS Program, we collect:
Mobile Phone Number: The mobile phone number you provide for SMS enrollment.
Enrollment Information:
- Date and time of enrollment
- Method of enrollment (web form, verbal consent, or paper form)
- Source of enrollment (URL, agent name, or form ID)
Message Interaction Data:
- Timestamps of messages sent and delivered
- Delivery status (delivered, failed, blocked)
- Your responses to SMS messages (keywords like STOP, HELP, START)
Device Information:
- Carrier name
- Device type (if provided by carrier)
2. How We Use Your Information
We use SMS Program information to:
- Send you order confirmations, shipping updates, delivery notifications, and account alerts
- Process your opt-in and opt-out requests
- Respond to HELP requests and provide customer support
- Maintain program security and detect fraud
- Comply with legal requirements under the Telephone Consumer Protection Act (TCPA) and FCC regulations
- Improve our services
3. How We Share Your Information
No Sale or Sharing for Marketing:
We do not sell, rent, or share your mobile phone number or SMS data with third parties or affiliates for marketing or promotional purposes.
Service Providers:
We may share SMS information with service providers who help us operate the SMS Program, including:
- Messaging platform vendors (e.g., Microsoft Teams, Twilio, or other SMS gateway providers)
- Wireless carriers that transmit messages
- Technical support providers who maintain our systems
These service providers are contractually required to:
- Use information only to provide services to us
- Protect information with appropriate security measures
- Not use information for their own purposes or share it with others
Legal Disclosures:
We may disclose SMS information when required by law or to:
- Comply with legal process (subpoena, court order, warrant)
- Enforce our Terms & Conditions
- Protect our rights, property, or safety
- Investigate fraud or security issues
Business Transfers:
If House-Hasson is involved in a merger, acquisition, or sale of assets, SMS Program information may be transferred to the acquiring entity. You will be notified of any such change and your options.
4. Your Choices & Rights
Opt-Out:
You may opt out of the SMS Program at any time by:
- Texting STOP to 865-381-5916 (processed within 5 minutes)
- Emailing support@househasson.com with “Unsubscribe SMS” in the subject
- Calling +1-865-329-6458
- Writing to House-Hasson Hardware Company, 3125 Water Plant Road, Knoxville, TN 37914
Help & Support:
Text HELP to 865-381-5916 for assistance, or contact:
- Email: support@househasson.com
- Phone: +1-865-329-6458
Access, Correction, or Deletion:
You may request access to, correction of, or deletion of your SMS Program information by contacting us at support@househasson.com. We will respond within 30-45 days.
We may retain certain information as required by law or for legitimate business purposes (fraud prevention, dispute resolution, compliance).
State-Specific Privacy Rights:
California Residents: Under the California Consumer Privacy Act (CCPA), you have the right to know what personal information we collect, access your personal information, delete your personal information, and opt-out of “sales” of personal information (we do not sell SMS data). To exercise these rights, contact support@househasson.com.
Other States: We will comply with applicable state privacy laws. Contact us for information about your rights.
5. Children’s Privacy
The SMS Program is not directed to individuals under 13 years of age. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@househasson.com.
6. Data Retention
We retain SMS Program information as follows:
- Consent Records: At least 4 years from date of consent
- Opt-Out Records: At least 4 years to ensure we do not re-enroll you
- Message Logs: 4 years from date of message for compliance and dispute resolution
After the retention period, information is securely deleted unless we have a legal obligation to retain it longer.
7. Security
We implement reasonable administrative, technical, and physical safeguards to protect SMS Program information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls limiting who can view SMS data
- Regular security assessments and updates
- Vendor contracts requiring appropriate security measures
However, no system is 100% secure. We cannot guarantee absolute security of information transmitted over wireless networks or the internet.
Data Breach Notification:
If we experience a security breach that compromises your SMS Program information, we will notify you as required by applicable law.
8. Changes to This Notice
We may update this Privacy Notice at any time. Material changes will be posted at househasson.com/sms-privacy with a new “Effective Date.”
We will notify you of material changes by SMS message or by posting a notice on our website.
9. Contact Us
For questions about this Privacy Notice or our SMS Program privacy practices, contact:
House-Hasson Hardware Company
Email: support@househasson.com
Phone: +1-865-329-6458
Mail: 3125 Water Plant Road, Knoxville, TN 37914
To opt out of SMS, text STOP. For help, text HELP.
Our full Privacy Policy may be found here: https://househasson.com/privacy-policy/.
